Terms and conditions
CANCELLING OR MAKING CHANGES TO AN ORDER
Our goal is to meet our customers’ demands and ensure satisfaction for prompt service and delivery. In order to achieve that goal we process orders soon after we receive them. Consequently, there is no way for us to cancel or modify an order once it has been processed for shipping. In case you do not need your order you may make a return. Please refer to our returns policy for details.
An email notification will be sent out when your order has been shipped out providing you with tracking information.
DO NOT REFUSE packages because they may get lost or trashed.
Please keep track of your orders through the tracking information we provide you with.
Please keep in mind that delivery companies may hold your packages for redelivery or pickup if:
-Your mailbox is not big enough to receive your packaged order.
– Signature confirmation is required for certain items.
-They feel it is insecure to leave the package unattended.
In the event you feel confident that your deliveries are secure, you may leave a note indicating Drop-off can be made in your absence.
Your satisfaction is important to us. We will accept returns, made with our prior authorization, WITHIN 14 BUSINESS DAYS of receipt of order; no later. Returns of items should be in their ORIGINAL CONDITION, well packaged and postmarked within the 14-day period. Books mailed back without authorization, or beyond the 14 day limit, or not in their original condition will result in an automatic reduction in the refund.
-Returns made within 14 days of receipt of your order and in the original conditions that the item was sent in will receive a refund minus the shipping and handling cost.
– Returning one item from a multi-item shipment will receive a refund for the price of the item minus its shipping cost.
-Returning an item that has been damaged or used may receive a 50% reduction or not be accepted at all.
– Returns made after the 14 day period or without our authorization will result in a 20-50% reduction in refund.
RECEIVING A REFUND
Refunds will be issued after receipt of returns within 14 business days from the credit card company after we receive and process your return. The time period is within one week of our receipt of the return.
PACKAGING A RETURN
– Return the book within 14 days of receipt no later.
-Include the packing slip. Please contact us if you have lost yours.
-Make sure your package is firmly and securely packaged so the book does not get bumped or damaged while in transit.
-It is advisable to ship your package in a traceable manner. If you ship with USPS, be sure to ask for Delivery Confirmation.